FAQs

Please allow up to 2 business days for the order to be processed.

Check out the Shipping Page for further info on shipping times.

Whilst our shipping timelines are guidelines, there can be delays. These are rare, but do occur.

Please allow at least a 2 week timeframe if ordering for a specific event/trip.

If there is a delay, please reach out to us at hello@fractel.com.au and we will be able to assist.

As per our shipping policy we will do all we can to assist with the process.

Please reach out to us at hello@fractel.com.au and we will follow up with the carrier.

We may need to allow up to two weeks before the carrier will define the parcel as lost, at which point we will send out another parcel.

Please check out our Returns Policy here. You are responsible for the returns cost.

Please reach out to hello@fractel.com.au to assist.

We can only accept returns of the product in good condition, with tags attached, suitable for resale.

Returns are limited to 30 days from delivery date.

We will process the refund once the item has come through the warehouse. Please allow up to 2 business days for the money to reflect.

Please check our Returns Policy. You are responsible for the cost of the return.

Please reach out to us at hello@fractel.com.au to start the process.

The product must be in good condition, with tags attached, suitable for resale.

We cannot set an item aside for an exchange, only once we have confirmation you have returned the product.

If there is a difference in cost, that will need to be paid before we process your exchange.

We stand by our products, and if they do not reach the standard expected, then we are happy to make things right.

Please reach out to us at hello@fractel.com.au, with your order number and a photo if possible. We will then find the best way forward.

This may be a replacement item, or a full refund.

* this does not apply to sizing

In order to provide maximum flexibility, our strap is not sewn in. If the strap comes loose, you can place it back through the gap using a pen, so it is out of the way.

We recommend a cold cycle in the washing machine in a washable bag. If possible, please use a wash bag to prevent rubbing with other items. Hang to dry. Do not iron.

If the item is torn in the washing machine, we are not responsible. These are guides, and it may be torn by a loose zipper or bra strap. The fabric is delicate, please be aware.

This is how we differentiate between styles / sizes. You can find your perfect fit here.

Yes! We can customise all our headwear and apparel with a low minimum order. Learn more here.

Yes! We have plenty of great retail partners around the world. Find one near you here.

Fractel is an Australian brand, founded and headquartered on the Sunshine Coast in Queensland. Known globally for its premium running hats, visors, and apparel, Fractel was created by athletes for athletes, with a focus on performance, sustainability, and style.

The name "Fractel" comes from the idea of “a small part of something bigger”—reflecting both the brand’s community-driven ethos and its commitment to contributing positively to the wider running culture.

By producing high-quality, functional headwear designed for runners, trail athletes, and outdoor adventurers, Fractel has grown from its Australian roots into a brand recognised worldwide. Their products are crafted with recycled materials, UPF protection, and athlete-tested designs, making them popular across both casual and elite running communities.

Fractel Hats stand out for their blend of performance, sustainability, and style. Designed by runners in Australia, each hat is built to perform in tough conditions while looking good on and off the trails.

What makes them unique:

Premium recycled materials – lightweight, breathable, and eco-friendly fabrics.

Sun protection – UPF 50+ rating to shield against harsh UV rays.

Moisture-wicking & quick-drying – keeps runners cool and comfortable.

Athlete-tested design – shaped for a secure fit with soft, lightweight feel.

Global running community focus – every design reflects a “small part of something bigger,” connecting athletes worldwide.

With their combination of functionality, eco-conscious materials, and bold designs, Fractel hats have become a go-to choice for runners and outdoor adventurers around the world.

Yes — Fractel hats are designed to be highly breathable, making them ideal for running, hiking, and outdoor adventures. Each hat is crafted from lightweight recycled fabrics with moisture-wicking and quick-drying properties to keep you cool and comfortable. Many styles also feature mesh panels or laser-cut ventilation for maximum airflow, preventing heat build-up on long runs.

With their combination of breathable design, UPF 50+ sun protection, and performance fit, Fractel hats deliver the perfect balance of comfort and function in all conditions.